Privacy Policy
1. Introduction
AQSS LLC (“AQSS”, “we”, “our” or “us”) respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy explains how we may collect, use, store, disclose and protect personal information when you visit our website, submit an enquiry, request a quotation, communicate with us or engage our services.
We handle personal information in accordance with applicable data protection laws, including the UAE Personal Data Protection Law where applicable.
2. Information We Collect
Depending on how you interact with us, we may collect the following categories of information:
Personal and Contact Information
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Full name.
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Business email address.
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Telephone or mobile number.
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Company name and job title.
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Other contact details you voluntarily provide.
Business and Service Information
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Details of your enquiry or requested services.
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Company, product and industry information.
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Regulatory, technical or compliance documentation you provide.
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Information required to prepare quotations, proposals or service deliverables.
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Records of communications and business transactions.
Technical Information
When you visit our website, certain technical information may be collected, depending on the website configuration and technologies in use. This may include your IP address, browser type, device information, pages visited, referral sources and access timestamps.
Information Submitted Through Forms
Information submitted through contact forms, consultation requests, quotation forms or other website forms may be collected and processed to respond to your request and manage our business relationship.
Please avoid submitting unnecessary sensitive or confidential information through general website forms.
3. How We Use Your Information
We may use personal information for the following purposes:
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Responding to enquiries and consultation requests.
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Preparing quotations, proposals and service recommendations.
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Providing regulatory compliance, product registration, food safety, auditing, training and related professional services.
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Communicating about projects, appointments, deliverables and service updates.
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Managing client relationships, records and business administration.
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Improving our website, services and user experience.
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Monitoring website performance and security.
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Sending business updates or marketing communications where permitted by law and, where required, with your consent.
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Meeting applicable legal, regulatory, contractual and reporting obligations.
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Establishing, exercising or defending legal claims where necessary.
We will use personal information for purposes that are consistent with the circumstances in which it was collected and applicable legal requirements.
4. Legal Basis for Processing
Where required by applicable data protection law, AQSS will process personal information on an appropriate legal basis. Depending on the circumstances, this may include:
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Your consent.
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Taking steps at your request before entering into a contract.
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Performing a contract or managing an existing business relationship.
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Complying with legal obligations.
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Legitimate business interests, where permitted by law and where these do not override applicable individual rights.
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Other lawful grounds recognised by applicable legislation.
Where processing is based on consent, you may withdraw that consent subject to applicable legal requirements and the consequences of doing so.
5. Sharing of Personal Information
AQSS does not intend to sell personal information to third parties.
We may share information where necessary with:
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Employees and authorised representatives who require the information to perform their duties.
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Professional advisers, consultants and service providers supporting our business.
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Website hosting, maintenance, security, analytics and communication providers, where used.
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Regulatory authorities, government departments, certification bodies or other authorised organisations when required for a service or by law.
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Business partners, laboratories, auditors or technical specialists involved in delivering an agreed service, where appropriate.
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Courts, regulators, law enforcement agencies or other parties where disclosure is legally required or permitted.
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Other parties where you have authorised the disclosure or where another lawful basis applies.
We expect relevant service providers to handle personal information appropriately and subject to suitable contractual or legal safeguards.
6. International Transfers of Information
Some of our service providers, business partners or professional collaborators may operate outside the United Arab Emirates.
Where personal information is transferred internationally, AQSS will take steps required by applicable law to ensure that the transfer is lawful and that appropriate safeguards are in place.
7. Cookies and Similar Technologies
Our website may use cookies or similar technologies to support essential website functionality, remember preferences, understand website traffic and improve performance.
Where analytics, advertising or other non-essential tracking technologies are used, they will be managed in accordance with applicable legal requirements and any required consent preferences.
You may be able to manage cookies through your browser settings or any cookie preference tool provided on our website. Disabling certain cookies may affect website functionality.
The specific cookies and tracking technologies used depend on the website’s actual configuration.
8. Data Security
AQSS takes reasonable technical and organisational measures to protect personal information against unauthorised access, loss, alteration, misuse or disclosure.
These measures may include access controls, secure systems, restricted access to business records and appropriate safeguards for information handled by service providers.
However, no website, electronic communication or data storage system can be guaranteed to be completely secure. You should avoid transmitting highly confidential information through unsecured channels.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, resolving disputes and meeting legal or regulatory obligations.
Retention periods may vary according to the type of information, the nature of the business relationship and applicable legal requirements.
When information is no longer required, we will take appropriate steps to delete it, anonymise it or securely dispose of it, subject to any applicable retention obligations.
10. Your Privacy Rights
Subject to applicable law and any relevant exceptions, you may have the right to:
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Request access to personal information we hold about you.
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Request correction or updating of inaccurate or incomplete information.
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Request deletion or restriction of processing where legally applicable.
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Object to certain processing activities where permitted by law.
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Withdraw consent where processing relies on consent.
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Request information about how your personal information is processed.
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Exercise any additional rights available under applicable data protection legislation.
To exercise a right, please contact us using the details below. We may need to verify your identity before responding and may request further information to process your request.
11. Marketing Communications
If we send marketing communications, you may opt out by following the unsubscribe instructions provided or by contacting us directly.
Opting out of marketing communications will not prevent us from sending essential messages relating to an existing enquiry, contract, service or legal obligation.
12. Third-Party Links
Our website may contain links to external websites, regulatory portals and third-party service providers.
Those websites operate independently and may have their own privacy policies and data collection practices. AQSS is not responsible for the privacy or security practices of external websites.
We encourage you to review the privacy policies of third-party websites before providing personal information.
13. Children’s Privacy
Our website and professional services are primarily intended for businesses and professional users. We do not knowingly seek to collect personal information from children through the website unless it is necessary for a legitimate, lawful and appropriately managed activity.
If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.
14. Changes to This Privacy Policy
AQSS may update this Privacy Policy to reflect changes in our business activities, website technologies or applicable legal requirements.
Any revised version will be published on this page with an updated “Last Updated” date. We encourage visitors to review this page periodically.
15. Contact Us
If you have questions about this Privacy Policy, wish to update your information or want to exercise your privacy rights, please contact:
AQSS LLC
Email: info@aqss.ae
Phone: +971 50 168 6430
Website: https://www.aqss.ae/
Please use our official contact details to submit privacy-related requests. We will review and respond to requests in accordance with applicable law.